FAQs & policies.

We understand that unexpected circumstances may arise.

• Each client is permitted one complimentary reschedule, subject to availability.
• Rescheduling requests must be submitted at least 48 hours before the scheduled session whenever possible.
• Additional rescheduling requests may require a new booking retainer.
• If a client cancels their booking, the initial retainer is non-refundable.
• If a client cancels after production or other billable work has begun, payment may be required for work already completed and approved expenses incurred.
• If ThirdEye Media Productions must cancel a project and cannot arrange a mutually acceptable replacement date, any payments for unperformed services will be refunded.

A $100 non-refundable deposit is required for every shoot, applies to the total, and secures the date once received. The deposit is retained if you cancel. One complimentary reschedule is allowed; additional reschedules may require another deposit. Weather changes initiated by ThirdEye do not count toward the client’s reschedule.

Travel fees are determined by mileage and total travel time and communicated before booking. Studio rental is included when ThirdEye arranges the studio; clients cover the cost of a studio they book themselves. Late arrivals may shorten a session. Remaining payment is due before final content is released.

RAW/unedited photos and footage are not included unless agreed upon. One reasonable video revision round is included unless the project agreement says otherwise. ThirdEye may use completed work for its portfolio, website, social media, and promotional purposes unless otherwise agreed upon. Drone work depends on weather, airspace, location, safety, and applicable regulations. Clients are responsible for downloading and storing final files after delivery.

The inquiry form collects the contact and project details you choose to include so ThirdEye can respond. This website does not store or transmit the form submission. Selecting “Send inquiry” opens a prefilled message in your email application; your email provider then handles the message under its own privacy terms.

Do not include sensitive personal information in the inquiry. Contact Thirdey3mediaprod@gmail.com with a privacy question or request.

Typical turnaround is 7–12 business days, depending on project scope. Your timeline will be confirmed for custom projects.

A $100 non-refundable deposit is required for all shoots and goes toward the total balance. A date is not secured until the deposit is received. If you cancel, the deposit remains non-refundable.

Each client has one complimentary reschedule, subject to availability. Please see our Cancellation & Rescheduling policy for the full terms.

Travel fees are based on mileage and total travel time and will be communicated before booking. If ThirdEye arranges the studio, rental is included in the total price. If you book your own studio, you are responsible for its cost.

The remaining balance is due before final content is released. A late arrival may shorten the session so the schedule can stay on track.

RAW or unedited photos and footage are not included unless agreed upon. One reasonable video revision round is included unless otherwise stated in your project agreement.

ThirdEye may use completed work in its portfolio, website, social media, and promotional materials unless otherwise agreed upon before the project.

Drone work depends on weather, airspace, location, safety, and applicable regulations. If conditions prevent a flight, we’ll discuss an alternate plan or rescheduling.

Please download and store your final files after delivery. Clients are responsible for keeping their own copies.

The form asks for contact and project details so ThirdEye can respond to your inquiry. Sending an inquiry opens a prefilled email in your email app; it does not store submissions on this website. Contact us if you have questions about your information.